Utility Information

CABLE

Time Warner Cable

1-877-77-CABLE
(1-877-772-2253)

WATER

Aqua Ohio

1-877-987-2782

ELECTRIC

For all other inquiries

1-800-589-3101

NOPEC* (as of August 2009)

1-888-848-7914

NATURAL GAS

Dominion East Ohio

Emergency Services
24 hrs a day, everyday

Customer Service
7 a.m. - 7 p.m., Monday - Friday

For hearing/speech impaired

1-877-542-2630

1-800-362-7557

Dial 711

NOPEC*

1-888-848-7914

What is NOPEC*?

Under Ohio law, local governments may form an aggregation or buying group. There are 126 member communities (including Kirtland) in Northeast Ohio, having formed the Northeast Ohio Public Energy Council (NOPEC). Voters authorized this action beginning in the November 2000 Election. NOPEC negotiates the purchase of natural gas and electricity on behalf of residents within these communities, typically extending a discount on these commodities by purchasing in aggregate.

How did I become enrolled in NOPEC?

If you live in a NOPEC community, you are automatically included, unless you choose not to be. Ohio has what is called an "opt-out" procedure. This means that all eligible customers of an aggregated community become part of the buying group unless they take specific action to opt out of the aggregation. Opt-out notices are sent to every eligible natural gas consumer every two years.  Under Ohio law (SB221) electricity customers may receive an opt-out notice every three years.

Consumers who wish to leave before the end of the gas program may do so without charge. Consumers who wish to leave the electric program before the end of NOPEC’s contract period will be subject to a cancellation fee.

How can I compare NOPEC to offers from other energy suppliers?

For natural gas customers, the Public utilities Commission of Ohio (PUCO) publishes an “Apples to Apples” chart available at www.puco.ohio.gov.

For additional information on NOPEC, visit their website at www.nopecinfo.org or call 1-888-848-7914.

OHIO UTILITIES PROTECTION SERVICE

Ohio Utilities Protection Service

Dial 811 or 1-800-362-2764

By law, everyone MUST contact the Ohio Utilities Protection Service at least 48 hours but no more than 10 working days (excluding weekends and legal holidays) before beginning ANY digging project. 

A vital resource for Ohio residents and businesses alike, the Ohio Utilities Protection Service acts as a communication link between utility companies and individuals planning any digging activity.

PUBLIC UTILITIES COMMISSION OF OHIO

Public Utilities Commission of Ohio

1-888-632-1314